Refund policy

Once an order is placed it can not be cancelled, we ship fast. Mer Sea Crystals Gifts and Home Décor provides tracking and up to $100.00 of insurance on every order free of charge and follow along with the shipment until it is marked as delivered.  If an order is marked delivered by the carrier, and you have not received your order, please contact the carrier immediately and have your tracking number available. Once an order is marked delivered, it is out of our control and no longer available for replacement or refund. If your order has arrived with postage damage we will work with you on a solution, but you must report to carrier and abide by their instructions. If we have made any error at all, we will refund, replace or rectify the problem ASAP.

Fragile Art, Crystals and Geodes are not returnable unless a mistake was made on our part. Sale items are not returnable unless we made a mistake.  If you are unhappy with your order please contact us and we will try to fix the problem. If we agree outside this policy to accept a return, it must be packaged and insured by the the customer and returned to us in saleable condition within 14 days of receipt, if not, you may loss part or all of it's value. We pay for returns if a mistake has been made by our company. Many times pictures will do. We do not accept exchanges, we are a small family business and specialize in one of a kind, handmade and often irreplaceable items. All accepted returns will be credited to your original payment method upon receipt. We do greatly appreciate your business, are excellent shippers and packers and want you to be happy with your purchase. Contact us anytime with any praise, problems or special request.

Mer Sea!